Frequently Asked Questions (FAQ)
Your Questions Answered: Navigating Baltere
Welcome to Baltere's comprehensive FAQ section. Here, we've gathered answers to common questions about our products, orders, shipping, and commitment to sustainable fashion. Our aim is to provide you with clear, concise information for a seamless and enjoyable shopping journey.
Orders & Payments
Q: How can I place an order on Baltere.com?
A: Simply browse our collections, select your desired items and sizes, and add them to your bag. Proceed to checkout, where you can securely complete your purchase using our accepted payment methods.
Q: What payment methods does Baltere accept?
A: We accept major credit and debit cards including Visa, Mastercard, American Express, and Maestro, as well as digital wallets like Shop Pay, Apple Pay, and Google Pay, all processed securely via Shopify Payments.
Q: Can I modify or cancel my order after it's been placed?
A: We process orders swiftly to ensure quick delivery. Therefore, modifications or cancellations are only possible if your order has not yet been dispatched. Please contact our customer support team immediately at info@baltere.com for assistance.
Shipping & Delivery
Q: What are Baltere's shipping costs and delivery times?
A: We offer free shipping on all orders within the European Union and to the United Kingdom. Delivery typically takes 1-3 business days. For a detailed list of countries and estimated times, please refer to our dedicated Shipping Policy.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on our carrier's website (or a dedicated tracking page on Baltere.com) to monitor your delivery status in real-time.
Returns & Exchanges
Q: What is Baltere's return policy?
A: Your satisfaction is important to us. We accept returns for eligible items within [Number] days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns & Refunds Policy page for full details and instructions on how to initiate a return.
Q: How do I exchange an item?
A: For exchanges, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you receive your new item as quickly as possible. Please consult our Returns & Refunds Policy for further guidance.
Our Products & Sustainability
Q: What materials does Baltere use in its clothing?
A: We prioritize high-quality, comfortable, and sustainable materials. Our garments often feature blends like viscose and polyester, chosen for their softness, durability, and reduced environmental impact.
Q: How do I care for my Baltere garments?
A: To ensure the longevity of your Baltere pieces, please refer to the specific care instructions on the garment's label. Generally, we recommend gentle washing and avoiding harsh chemicals.
Q: Are Baltere products truly sustainable?
A: Yes, sustainability is at the core of Baltere. We are committed to ethical production and responsible sourcing. All our products are thoughtfully crafted and imported from Brazil, adhering to strict fair labor standards and utilizing eco-friendly practices. Learn more on our Sustainability Page.
Q: Where are Baltere products made?
A: All Baltere products are proudly made and imported from Brazil, a testament to our commitment to global craftsmanship and ethical production.
General Inquiries
Q: How can I contact Baltere customer support?
A: If your question isn't answered here, our dedicated customer support team is happy to assist you. You can reach us via email at info@baltere.com or by phone at +31 631 336 915 during our operating hours.